Privacy & Cookie Policy

Lowe Alpine® is independently operated and owned by ©Equip Outdoor Technologies UK Ltd. This privacy policy sets out how ©Equip Outdoor Technologies UK Ltd. uses and protects any information that you give when you use our website. ©Equip Outdoor Technologies Ltd. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. ©Equip Outdoor Technologies UK Ltd. may change this policy from time to time by updating this page.

Privacy

We are committed to protecting your privacy. We do not collect payment details and will only use the information that we do collect about you lawfully as outlined below:

  1. The information we collect will only be used by ©Equip Outdoor Technologies UK Ltd. Every time we email you we will give you the chance to refuse any such emails in the future.
  2. The information we collect will typically consist of: your name, address, telephone number, delivery and billing address and your email address. In certain cases Gender, site preferences and interests may be collected but only on an opt-in basis.
  3. This information is collected when you subscribe to our mailing list, order through the online store or create an account with us.
  4. We will endeavour to keep the information we hold about you up to date. You can check the information that we hold about you by emailing us here If there are any inaccuracies please let us know and we will correct it promptly.
  5. The personal information which we hold will be held securely in accordance with our internal security policy and in accordance with US and UK law.
  6. When you make a purchase through our online store, depending on which payment method you choose, our secure payment provider, Paypal may ask you to provide either your credit or debit card details. The information that Paypal may ask you for is: Your card number Your card security code (printed on the back of some cards) Your card “valid from” date and expiration date Your card “issue number” (for certain types of cards only) The name printed on your card This information is collected securely by Paypal. We never see your full card details, as only the cardholder name and the last four digits of the card number are supplied to us by Paypal. We do not store credit card details nor do we share customer financial details with any 3rd parties
  7. We may use technology such as a “cookie” to monitor users of this site such as which areas of the site you use most or least often and how often you use the website. A “cookie” is a piece of data stored on the user’s hard drive containing information about the user, it is not linked to any of your personal information on our site. It may be possible for you to modify your browser to prevent this happening and you may still be able to use our site.

What do we with the information we gather?

The information we gather is used to effectively process any orders you may have made through the lowealpine.com website, for internal record keeping, improving our products and services and making improvements to the functionality of the lowealpine.com website.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. If you have any questions/comments about privacy, please contact us here.

Cookies

A cookie is a small file, which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website by tailoring if to a customer’s needs. We only use this information for statistical analysis purposes and then the data is removed from the system. We use a session cookie to remember your log-in for you and what you’ve put in the shopping basket. These are strictly necessary to the working of the website and if disabled then various functionalities on the site will be broken.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Please be aware that this will prevent you from taking full advantage of the website. If you have any questions/comments about cookies, please contact us here.

Join the Lowe Alpine® Mailing List

Get the latest backpack news, advice and product information. We typically send 1 email per fortnight and you can unsubscribe at any time. We take your privacy very seriously and will only send you emails that we consider of genuine interest.

For more information please refer to our privacy notice.