LOWE ALPINE® – TERMS AND CONDITIONS

All use of our website will be subject to these terms and conditions.

Please read these terms carefully before you use our website.

1.  ABOUT US

1.1 We are Lowe Alpine®, an Equip Outdoor Technologies UK Limited brand. Equip Outdoor Technologies UK Limited is a company registered in England and Wales.

1.2 Our company number is 1168470 and our VAT number is 115143946.

1.3 Our registered office address is Wimsey Way, Somercotes, Alfreton, Derbyshire, DE55 4LS. Please do not use this address to contact us.

1.4 We only sell products through retailers. If you have purchased from a retailer, please contact the retailer for more information.

2.  USING OUR WEBSITE

2.1 You must use our website only for lawful purposes and in a way which does not infringe anyone else’s rights or restrict or inhibit their use and enjoyment of the website.

2.2 Whilst we will do our best to keep our website available at all times and running smoothly, we cannot guarantee that it will be available at all times or function in a way that is error-free.

2.3 You must not make commercial use of or publish any content displayed on our website without our prior authorisation.

2.4 Our own content may be copied for personal use only on the condition that copyright and source indications are also copied, no modifications are made and the content is copied in full.

2.5 Some content has been published on our website with the permission of third party copyright owners. All rights in this content are reserved and permission to copy it must be requested from the relevant copyright owners (the sources are indicated alongside the content).

2.6 Our website may contain links to other websites. Please be aware that we are not responsible for third party websites and can take no responsibility for their content or availability or how they might use your personal data. Please review the terms and privacy notices on any third party website that you visit.

3.  OUR PRODUCTS

3.1 We may display images of our products on the website. However, the way that these images will display on your screen will depend on the display settings of your device and therefore colours and other aspects of the products may look slightly different in real life to the way they look on-screen.

3.2 Any product packaging shown is for illustration purposes only and the packaging of the product you receive may be different. We will remove and recycle unnecessary plastic packaging from some items in your order as part of our ongoing commitment to reduce the amount of single use plastics used within our supply chain.

4.  REVIEWS

4.1 We love to hear from you! Your reviews are really important to us - they help us know if we’re getting it right, help guide our design team, but most importantly help others know they're choosing the correct bit of gear. All we ask is that your review should:

• Be honest and represent your true experience of using the product or receiving the service.

• Focus only on the product or service in question.

• Use friendly language (derogatory or offensive reviews will not be published).

4.2 By submitting a review, you agree to us displaying your review on our website alongside your first name and the first initial of your surname.

4.3 Reading reviews written by other customers can be a great way of getting a better understanding of the product or service and other people’s experience of it. However, please be aware that reviews represent the opinions and beliefs of our customers and do not form part of the product or service description. If you have any specific questions about a product or service which are not covered in the description, please contact us through the help centre.

5.  QUERIES, PROBLEMS OR COMPLAINTS

5.1 Other legal remedies

We take our legal responsibilities very seriously and have prepared these terms and conditions in accordance with your legal rights. The options described above are intended to describe or be in addition to your normal legal remedies and nothing in these terms will override or exclude any of your legal rights.

5.2 Limits of our responsibility

We are not responsible to you for the following types of loss or damage:

• Loss or damage of a kind that we could not reasonably have foreseen.

• Loss or damage arising out of use of the product for commercial, business or re-sale purposes.

• Loss or damage which results from you misusing the product.

• Loss or damage arising from wear or tear or otherwise from damage to a product arising after the time when it was delivered (except where that damage is caused by a problem which was present at the time it was delivered).

However, nothing in this paragraph 6.5 or otherwise in these terms is intended to limit or exclude our liability for death or personal injury caused by negligence, for breach of your legal rights in relation to the products, for defective products under the Consumer Protection Act 1987 or otherwise where we are not permitted to limit or exclude our liability by law.

6.  OTHER IMPORTANT TERMS

6.1 Any contract formed will be between you and us. No other person shall have any rights to enforce any of its terms.

6.2 Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

6.3 We reserve the right to change these terms (and the terms of our policies, such as our returns policy and warranty) at any time by posting the updated terms online. Please therefore check these terms and our policies each time before using our website and before placing any order. Any change to our terms will not affect any order you have already placed, which will be subject to the terms which were in effect when you placed your order.

6.4 These terms are governed by English law and, except as provided in paragraph 7.5, you must bring legal proceedings in respect of any disputes including any problems with the products, in the English courts.

6.5 If you live in a different part of the United Kingdom you may choose to bring proceedings in either the English courts or the courts in the part of the United Kingdom in which you live.

If we need to bring legal proceedings for any reason, we may bring them either in the English courts or in the courts of the jurisdiction.